Complaints and feedback

Suggestions and Feedback Form

We take complaints very seriously. We aim to ensure that when you interact with one of our services, you are satisfied with your experience. If you feel you need to raise a concern or make a complaint, you will be treated courteously and promptly so that the matter is resolved as quickly as possible.

If your issue is current, i.e. it relates to something happening now, please raise a concern to the senior member of our team there and then. The likelihood is that we will be able to resolve it immediately or within a short period of time. If not, then we encourage you to make a complaint.

If you wish to make a complaint then please contact the Primary Care Sheffield Head of Primary Care, Kiz Haigh. 

Secure Email - 

Postal address - Kiz Haigh, Head of Primary Care, Primary Care Sheffield, 722 Prince of Wales Road, Sheffield S9 4EU

Phone number - 0114 322 3100.

Comments and suggestions

We are continually trying to improve the services we offer and are always happy to receive comments and suggestions. Please contact the Practice Manager or if you prefer discuss informally with the reception team who will pass on your comments.

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Read our leaflet about how you can make a comment or complaint about your care at PCS|Buchanan.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.