Appointments

Booking an appointment

o see a clinician you will be taken through our triage system which is designed to make sure you get the help you need as fast as possible.

The triage system means that a team of clinicians will assess your symptoms before giving you an appointment based on your clinical need rather than the time that you contact the surgery.

That means that we have done away with the 8.30am rush for appointments! You can call or book onlin at any time during the day and we can make the appropriate appointment for you.

Book online using the Anima online triage system

Anima is an online platform which seamlessly and confidentially integrates with your medical record, improving how you access care and appointments, and how our staff assess your condition.  

Register or Login 

Call the practice to be taken through the triage process by one of our team

0114 245 4834

Making it Easier to Book an Appointment

We want to put an end to the 8am appointment lottery and to make it much easier for you to get the help you need.

That’s why we are making changes which will make getting an appointment easier and fairer.

Click here for more details

Enhanced Access

Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.

This new service will begin on Saturday 1st October it and will mean that most people will be able to book weekend and evening appointments closer to where they live. For our patients we will be providing appointments will be provided at Fairlawns Medical Centre and Burncross Surgery.

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Initially appointments can be booked through you practice, but we will soon be adding the option for patients to book direct online and through NHS 111.

Click here to find out more

Home visits

The doctors will visit patients who are housebound. Please telephone 0114 2454834 as early as possible if you think a visit may be necessary.  This allows the doctor time to arrange visits in order of need.

The doctor will usually visit between 12 noon and 3pm.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Any patient who regularly misses appointments without telling us will be removed from our list.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the Anima online system via the link at the top of this page
  • phone us on 0114 245 4834, Monday to Friday during opening hours
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs