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In parts of Sheffield, there are changes being proposed to the way GP services could be provided locally. This could involve new buildings and more than one practice sharing a building together with health, voluntary and council services too.

We are carefully considering the benefits and risks of these proposals for our patients, staff and practices.

It is important that we are able to offer a high quality, equitable, sustainable and person-centred services for our local community.

We want you to be involved in these discussions and to hear your views. Sheffield CCG, our Clinical Commissioning Group, is circulating a survey which you can find through this link: www.sheffieldccg.nhs.uk/get-involved/healthcentres.htm You can contact the CCG by email: sheccg.comms@nhs.net 

It would be very helpful if you can direct all questions to the CCG or you can also contact SOAR Community www.soarcommunity.org.uk  0114 213 4065

There are a number of public consultation events across our Network regarding the proposal of new Health Centres. These meetings are a good opportunity to find out more and give your view. You can also submit feedback here

 

Survey update

After conducting a survey earlier in the year and listening to patient feedback we have introduced a new telephone system across all the Clover Practices. One of the issues that was raised by patients was waiting on the line for the call to be answered. One of the improvements is there is now a queue buster where patients can request to be called back when they reach the front of the queue. This means there is no longer the need to wait on the line, we will call you. Sometimes it takes longer for the receptionist to answer the calls as they are dealing with complex patient queries and this can take longer to resolve. If a query isn’t urgent it is better to call the practice after 10.30am when it is less busy.  All calls are recorded for training and monitoring  purposes and this helps the practice to monitor how busy the telephones lines are. We are then able to move staff to where they are most needed. If you have any feedback about the new telephone system please let reception know or complete a friends and family questionnaire.

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