Buchanan Road Surgery
Other Important Information
Patient Participation Group
Are you interested in finding out more about Buchanan Road Surgery?
Would you like to influence the development of local health services?
The surgery is keen to set up a Patient Participation Group, so why not come along to discuss your ideas and hear about planned changes.
A time and date will be arranged once a number of people have expressed an interest.
If you would like to come along to the meeting, or if you have any queries about the Patient Participation Group, then please contact Michelle Richards on 0114 2454834 or SHECCG.BuchananRdSurgery@nhs.net
Refreshments will be provided.
Help Us To Help You
You will be treated as a partner in the care and attention you receive. Being a partner means we have responsibilities to each other. You can help us to help you in the following ways;
Please try to be on time for your appointments as arriving late may cause delays and inconvenience to other patients.
You should inform the surgery if you are unable to keep your appointment. This will enable us to change your appointment to a more convenient time and allow another patient to be seen in your place.
You should notify us of any changes to your name, address or telephone number. This will avoid wasted hospital appointments, confusion and delays.
If you are aged 16 to 75, and have not been seen at the surgery for three years or more, we will arrange a health review at your next consultation. However, if you are over 75 a health review will be offered if you have not been seen for 12 months.
Our aim is to treat you with the respect you deserve and we expect you to treat us in a similar way. Any patient who regularly misses appointments without telling us, or is violent or abusive to any of our staff or other patients whilst on our premises will be removed from our list. Also any deliberate damage to our property will result in similar action.
We Care What You Think
We will endeavour to provide a caring and efficient service, responding to your needs in a friendly and approachable manner. We welcome your views and suggestions, which will help us to improve our service to you. There is a suggestion box in our waiting room which we would encourage you to use.
If you have a complaint, please ask at reception for a complaint’s leaflet which explains our procedure for making complaints or download the leaflet below.
Data Protection Act (DPA)
Only health care professionals have access to patient information and your rights under the DPA are respected and protected at all times.
We have facilities for people with disabilities such as hearing loop, disabled toilet, wheelchair access, and a designated parking bay. If you need any help accessing our facilities, please ask our reception staff.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Buchanan Road Surgery in the last financial year was £34,348 before tax and National Insurance. This is for 2 full time GP and 4 part time GPs who worked in the practice for more than six months.